The Event is strictly 18+. You must present a valid photo ID (Australian driver’s licence, proof of age card, Keypass, or passport) upon entry.
Entry is subject to ID verification and the Promoter reserves the right to refuse entry if your ID is not valid, current, or legible.
The Promoter and authorised Event Staff reserve the right to refuse entry or eject any person who:

Tickets are sold exclusively via Humanitix. Tickets purchased through unauthorised sellers or resale platforms may be invalid and entry will not be guaranteed.
Each ticket is unique and may be verified upon entry. You must retain your ticket until you are issued a festival wristband.
Wristbands must be worn at all times within the Event site. Damaged, tampered, or removed wristbands will be invalid and not replaced.

Tickets may not be resold or used for advertising, promotion, or competitions without the prior written consent of the Promoter.
Tickets may be transferred via the official Humanitix name change or transfer process only, subject to any applicable fees.
Lost, stolen, or damaged tickets will not be replaced or refunded, except as required by law.

Entry to the Venue is conditional upon consent to bag searches and security checks. These may include bag inspection, metal detectors, or pat-downs. You may be refused entry or removed without refund if you fail to comply with security screening or refuse a search.

No pass-outs are permitted. Once you exit the Event site, re-entry will not be granted unless authorised by Event management.

The Event site will operate in accordance with South Australian liquor licensing laws. The Promoter reserves the right to amend access or operating hours at its discretion for safety or operational reasons.

The following items are strictly prohibited and will be confiscated or refused entry:

Confiscated items will not be returned or reimbursed. Entry may be denied if prohibited items are found.

The Event is a licensed venue. BYO alcohol is strictly prohibited. Alcoholic beverages will only be served to patrons aged 18+ at licensed bars within the Venue. You must present a valid ID upon request.

The Promoter reserves the right to refuse service to intoxicated persons. Only sealed bottled water and empty reusable bottles may be brought into the Event. The Event operates as a cashless site all bars and vendors accept card or digital payments only.

Patrons must conduct themselves respectfully and safely at all times. Activities including crowd surfing, stage diving, moshing, or aggressive dancing are not permitted. The Promoter may refuse entry or eject patrons engaging in behaviour that endangers themselves or others, including harassment, discrimination, violence, or destruction of property.

You must follow all instructions from Event Staff, security, and emergency services at all times. The Event is held outdoors, please take precautions against weather conditions, stay hydrated, and wear appropriate footwear and clothing.

Personal photography using mobile phones or small digital cameras is permitted for private use only. Professional or commercial photography, video recording, or drone use is prohibited without prior written approval from the Promoter. By attending the Event, you consent to being photographed, filmed, or recorded by the Promoter or authorised media. These recordings may be used in marketing or promotional materials in perpetuity without compensation.

The Promoter aims to provide reasonable access and assistance for patrons with disabilities. For accessibility inquiries, please contact info@sidebysidefestival.com.au prior to the Event.

Medical and first aid services will be available onsite. You consent to receiving medical treatment deemed necessary by onsite personnel in the event of illness or injury. Patrons are responsible for managing their own wellbeing, including use of sunscreen, hydration, and appropriate clothing for weather conditions.

Tickets are non-refundable except as required by law or under the Live Performance Australia Ticketing Code of Practice. The Promoter reserves the right to change, add, or withdraw artists, alter the program, staging, schedule, or amenities without notice. No refunds will be issued due to such changes. The Event will proceed rain, hail or shine unless deemed unsafe by the Promoter or relevant authorities. If the Event is cancelled or postponed due to circumstances beyond the Promoter’s control (including but not limited to extreme weather, acts of God, government orders, or safety concerns), the Promoter may offer refunds or credit at its sole discretion, subject to administrative fees. In the event of cancellation, refunds will be processed in accordance with Humanitix’s refund policy.

You enter the Event at your own risk. You acknowledge that your attendance may expose you to certain risks including injury, illness, or damage to property. To the fullest extent permitted by law, you release and hold harmless the Promoter, its employees, agents, contractors, and affiliates (“Released Parties”) from any liability for loss, injury, damage, or expenses arising out of or in connection with your attendance. You agree to indemnify the Released Parties against any claims, loss, or damage caused by your wilful, reckless, or negligent acts or omissions. Nothing in these Terms limits your rights under the Australian Consumer Law.

Your personal information is collected and handled in accordance with the Promoter’s privacy policy and the Humanitix privacy policy. Personal information may be used to contact you regarding the Event, ticketing updates, or future events.

These Terms may be updated at any time. The version published on the Event website at the time of entry applies. The Promoter may assign or novate its rights and obligations under these Terms without notice. If any clause is found invalid or unenforceable, the remaining provisions remain in effect.

These Terms are governed by the laws of South Australia, and all parties submit to the jurisdiction of its courts.

For all ticketing or event-related inquiries, please contact:

info@sidebysidefestival.com.au
www.sidebysidefestival.com.au